Customer Service in Plastic Extrusion | Preferred Plastics

Customer Service in Plastic Extrusion

Don’t you just love good customer service?  We all do.  There is nothing like walking away from a business transaction and thinking, “I can’t wait to do business with that vendor or person again.”  Our goal is to have world-class service and to make it so when you think plastic extrusion: you think Preferred Plastics.

"Excellence in Manufacturing" Award-winner

Preferred Plastics was honored to receive the U.S. Trade & Commerce Institutes 2013 Excellence in Manufacturing award.  We have consistently demonstrated a high regard for upholding business ethics and core company values. The recognition by USTCI marks a significant achievement as a leader that is setting benchmarks that the plastic extrusion industry can follow.  We feel these efforts are a strong part of why we continue to see consistent growth with existing customers that reward us with new business because of our outstanding extrusion service.

we love customers

Our team wants you to be excited to pick up the phone and call us for your extrusion requirements. Over the last ten years we have maintained a greater than 95% customer service rating (CSR) which annually measures the following components of our customer's experience:

  • Overall Product Quality

  • Satisfaction with Quality Records

  • Satisfaction with Delivery Performance

  • Satisfaction with Accommodation of Shipping Schedules and Changes

  • Satisfaction with Packaging

  • Satisfaction with Invoicing, ASNs and Cumulative Shipping Quantities

  • Satisfaction with Responsiveness and Cooperation in Product Approval Process & Engineering Changes

  • Satisfaction with Product Quality, Relative to Competitors

  • Satisfaction with Concern Resolution Performance, Relative to Competitors

  • Satisfaction with Value, Relative to Competitors

Please contact Preferred Plastics today for your custom plastic extrusion needs.

Let us show you what world-class customer service looks and feels like.

Custom Plastic Extrusion Capabilities

Preferred Plastics is an industry-leading custom plastics extruder offering turnkey extrusion and finishing services. Over the past 40 years, we have earned a global reputation for extruding high quality plastic parts to the most exacting specifications. Our innovative extruding processes are supported by superior customer service and a commitment to producing parts that meet the highest quality standards and are delivered on time and on budget. Contact us today!

We offer:

  • Profile extrusions – custom shapes and sizes to meet the requirements for a wide range of industries and applications
  • Tube extrusions – custom tube profiles for a wide range of industrial and consumer applications
  • Co-extrusions – using two or more resins to manufacture parts that meet exacting performance requirements
  • Crosshead extrusions – providing reinforcement for the part or encapsulation of metal pieces within the extrusion


Plainwell, MI

800 E Bridge St
Plainwell, MI 49080

(269) 685-5873

Louisville, KY

8301 Cane Run Rd
Louisville, KY 40258

(502) 935-3070