Customer Service in Plastic Extrusion | Preferred Plastics
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Customer Service in Plastic Extrusion

Don’t you just love good customer service?  We all do.  There is nothing like walking away from a business transaction and thinking, “I can’t wait to do business with that vendor or person again.”  Our goal is to have world-class service and to make it so when you think plastic extrusion: you think Preferred Plastics.

"Excellence in Manufacturing" Award-winner

Preferred Plastics was honored to receive the U.S. Trade & Commerce Institutes 2013 Excellence in Manufacturing award.  We have consistently demonstrated a high regard for upholding business ethics and core company values. The recognition by USTCI marks a significant achievement as a leader that is setting benchmarks that the plastic extrusion industry can follow.  We feel these efforts are a strong part of why we continue to see consistent growth with existing customers that reward us with new business because of our outstanding extrusion service.

Our team wants you to be excited to pick up the phone and call us for your extrusion requirements. Over the last ten years we have maintained a greater than 95% customer service rating (CSR) which annually measures the following components of our customer's experience:

  • Overall Product Quality

  • Satisfaction with Quality Records

  • Satisfaction with Delivery Performance

  • Satisfaction with Accommodation of Shipping Schedules and Changes

  • Satisfaction with Packaging

  • Satisfaction with Invoicing, ASNs and Cumulative Shipping Quantities

  • Satisfaction with Responsiveness and Cooperation in Product Approval Process & Engineering Changes

  • Satisfaction with Product Quality, Relative to Competitors

  • Satisfaction with Concern Resolution Performance, Relative to Competitors

  • Satisfaction with Value, Relative to Competitors

Please contact Preferred Plastics today for your custom plastic extrusion needs.

Let us show you what world-class customer service looks and feels like.

Plainwell, MI

800 E Bridge St
Plainwell, MI 49080

(269) 685-5873

Louisville, KY

8301 Cane Run Rd
Louisville, KY 40258

(502) 935-3070